We have restrooms available that can accommodate service dogs. Please be sure to bring puppy pads (pee pads) or similar items when using these restrooms
Follow this link for details.
Scan this 2D code for details.
Other inquiries
Total: 12
Where are the restrooms available for service dogs?
I will be using a wheelchair at the airport. Is the airport barrier-free?
The passenger terminal buildings are equipped with elevators, wheelchair-accessible escalators, and ramps, allowing access to all floors.
Elevators are equipped with control panels that are accessible for wheelchair users, and there are multi-purpose restrooms (wheelchair-accessible) next to almost all standard restrooms.
I left something behind.
The department you need to contact will vary depending on where you left your item.
Follow this link for details.
Follow this 2D code for details.
I found an item left behind.
Please take it to the nearest information desk. If you are in a hurry, please leave it with an airport employee.
I left something on the plane.
Please contact your airline directly.
Follow this link for details.
Follow this 2D code for details.
Can I get a tax refund? (foreign nationals)
There is no designated place to get a tax refund in Kansai Airport. If the store where you made your purchase has a refund counter, you can apply for a refund there. *Purchases must exceed a certain amount.
Is there a place to sit? (after international security check)
There are chairs available in the area after the walk-through duty-free shop (the PLAZA area) and near the gates.
Passenger Service Facility Charge (PSFC)
This fee is used to cover the maintenance and upkeep of passenger service facilities and is typically included in the price of your ticket.
Follow this link for details.
Follow this 2D code for details.
Passenger Security Service Charge (PSSC)
The Passenger Security Service Charge (PSSC) is a fee typically included in the price of airline tickets to cover the costs of services provided to ensure passenger safety, such as baggage screening with scanners, hijacking inspections, and maintaining security in the terminal building.
Follow this 2D code for details.
Regarding the operation of unmanned aerial devices (e.g., drones, radio-controlled aircraft, etc.)
Flying drones, radio-controlled aircraft, or any other device is prohibited at airports and in surrounding areas.
Scan the 2D code below for more information.
Where is the elevator to the 3rd floor?
There are wheelchair-accessible elevators located in the center of Terminal 1 (on the paths continuing from Door D and Door E). Please refrain from using carts on the 3rd floor as the aisles are narrow.
Is there a place to weigh my luggage?
There are two places to weigh luggage on the 4th floor (the International Departures Floor) of the Terminal 1 Building. (In front of check-in counters C and F)
If you are using Terminal 2, please inquire with your airline for assistance.