お困りですか？

Need Assistance?

Travel with peace of mind.

Feel free to ask us anything.

「これ、空港のどこにあるの？」

Where is this located in the airport?

From facility information to access guidance — our Kanku i-Pal staff, who know the airport inside and out, will be happy to assist you.

Kansai Airport Information Desks
「長い移動が不安。車椅子を借りられる？」

I am concerned about the walking distance. Can I borrow a wheelchair?

We provide wheelchairs for elderly passengers and anyone needing assistance, and baby strollers for travelers with small children, so you can move around comfortably and safely.

Customers Requiring Assistance
「大変！フライトに間に合わないかも！」

“Oh no! I might miss my flight!”

Flight operations are managed by the individual airlines. Please contact your airline directly from the Contact List (Airlines).

Contact List (Airlines)
「食事や切符、手続の話を直接聞きたい」

“I would like to ask directly about meals, tickets, and procedures.”

For inquiries about menus at airport restaurants, train tickets, customs, or immigration procedures, please refer to the list below to contact the relevant locations directly.

Contact List (Excluding Airlines)
「帰ってから忘れ物に気がついた！」

“I realized I left something behind after returning home!”

Do you know where you may have left your belongings? Contact information differs depending on the location, so please determine the most likely place before contacting us. We will do our best to help you recover your important items.

Lost and Found Inquiry Form

FAQ

The parking lot is fully booked. Will I still be able to park without a reservation?

Even without a reservation, you may park in any available space on the day of your arrival at the airport.  

Follow this link for information regarding parking lot congestion levels.

Where are the parking lots?

There are parking lots next to each terminal building (Terminal 1 and Terminal 2).

Follow this link for details.

I would like to receive the 25% parking discount with the KIX-ITM card.

When exiting the parking lot, please insert your card into the parking lot pre-payment machine or the payment machine at the exit as follows.
1. Insert your parking ticket and/or service coupons
2. Press the "Use KIX-ITM Card discount" button
3. Insert your card once the card slot opens. *Make sure to insert the card with the white side facing up.
There is also an illustrated explanation of the process on the Kansai Airport's official website.

Please follow this link for more information.

I would like to know about parking fees and discounts.

For parking fees and discount information,please check the Kansai Airport official website.

Follow this link for information on parking fees.     
Follow this link for information on discounts.         

I would like to reserve a parking space.

The 4th floor of parking lot No. 1 (P1) is the reservation-only space.

Follow this link for details.

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Earthquake and Natural Disaster Measures
PSFC / PSSC invoices