Q Flight information
See the following departure and arrival flight information below for the Kansai International Airport.
|Kansai International Airport homepage
||Kansai International Airport flight information 072-455-2500
（Automated response system using audio guidance）
Q Where is the lost and found?
Contact for lost and found locations may differ. Please feel free to ask.
Either contact Kansai Airport Information（TEL：072-455-2500）or to get information at the airport, visit the information center on the 2nd floor, north side, or the information counter on each floor in Terminal 1 Building, or the central information center in Terminal 2 Building. Also, if you believe that you may have lost your property outside of Kansai Airports area, we will offer you guidance on where to contact if you contact us. However, you may also find where to contact in the table below, depending on where you believe you lost your item.
||Where to contact
|Between Emigration Control - Gates - Customs and Immigration Control
||Kansai Airport Customs Substation
||Terminal 1 Building
|Terminal 2 Building
|While Onboard - Check-in Counter
||To Your Carrier
|In Airport Station - Trains
||JR Kansai Airport Train Terminal Building
（JR Customer Center）
|Nankai Kansai Airport Train Terminal Building
|Port Terminal Building - On Vessel
||Kansai Airport Transportation (Limousine Bus)
|Hotel Nikko Kansai Airport Guest Room or Lobby
||Hotel Nikko Kansai Airport
QLuggage (Suitcases) Delivery
There are counters on the south and north sides on each of the 4th floor (international departures floor), and the 1st floor (international arrivals floor) in Terminal 1 Building. There is no counter in Terminal 2 Building. Luggage is delivered at the pick-up service (package delivery from home to the airport / reservation by phone 3 to 4 days before departure date) on the 4th floor in Terminal 1 Building and home-delivery services for gifts and suitcases brought back from overseas is available on the 1st floor of Terminal 1 Building. Home-delivery service is also available at the 7-11 on the 1st floor of Terminal 2 Building.
Click here for details.(Baggage Delivery from Your Home to the Airport)
Click here for details.(Baggage Delivery from the Airport)
Q Temporary Luggage Storage
- There are counters on the south and north sides on each of the 1st and 4th floors of Terminal 1 Building. The north side counter is operated by the Kansai Airport Baggage Service, the south side by the JAL ABC service.
Click here for details.
- Coin lockers
- Coin lockers are located at the north international departure gates on the 2nd floor of Terminal 1 Building. (two locations; 104 lockers), and on the first floor of Terminal 2 Building.
Click here for details.
Q Parking and Parking Fees
See the page regarding inspections conducted at the hijack inspection counter. For detailed information regarding items that are prohibited from being carried onboard, see the page regarding export prohibitions and carry-on restrictions.
Click here for details.
Pets in the passenger terminal building
Guide dogs for the visually or audio impaired visitors, hearing assistance dogs, and service dogs may accompany visitors.
Pets being checked in for air travel may be kept in special cages. However, passengers are requested immediately to go to their check-in counters for the carrier they are using.
Other animals may not accompany visitors or passengers. Kansai International Airport appreciates your cooperation.
To board aircraft with your pet
Please contact your carrier directly regarding the animal quarantine center at the Ministry of Agriculture, Forestry and Fisheries, and for boarding and hand-over methods to carry your pet overseas. Please contact your carrier directly regarding carrying your pet domestically.
Click here for airline company contacts.
Q Passenger Service Facilities Charge (PSFC) and Passenger Security Service Charge (PSSC)
For disabled visitors
Q Is it possible to travel through the airport in a wheelchair?
Yes. Visitors may get to each floor in the passenger terminal buildings via escalators that accommodate wheelchairs, and slopes. Buttons are arranged for easy access from a wheelchair in all elevators. Also, almost all lavatories include wheelchair-friendly facilities.
Q Is there guidance available for the blind?
Braille blocks are available from train and bus arrival locations up to the central information counter on each floor. An attendant will guide you from the central information counter to the check-in counter of your carrier. An airline attendant will guide you from the check-in counter to your seat onboard the aircraft.
When arriving, braille blocks are arranged that lead from your arrival gate to the central information counter, and buses and trains. Also, an attendant will guid you to the airport terminal for trains and buses, or to the parking area, if you come directly to the information counter.
Q I am deaf. I want to contact my home.
Our company offers a free contact service to your home by fax is available at the Information Center, and at each information counter. Please feel free to take advantage of this service.
Q I am disabled and unable to walk. Are wheelchairs available for rental within the airport?
We offer wheelchairs to disabled visitors free of charge. Please visit the Information Center or any information counter. Intercoms are arranged at the entrance to the passenger terminal building and arrival gates that lead to the central information counter. Please use these to request wheelchair assistance.
Q I will be coming to the airport in a vehicle. Is it possible to get in and out of a wheelchair near the entrance to the passenger terminal building?
Priority vehicle access zones equipped with access slopes for the disabled are available in lanes for general vehicles and taxis at the departure (4F) and arrival (1F) floors of Terminal 1 Building. Also, an intercom is arranged at the priority vehicle access zone at the 4th floor departures area to call the central information counter on the 4th floor. Visitors who have rented a wheelchair at the vehicle access zone, or passengers needing assistance or guidance should use this to call for attendant. Also, disabled parking discount tickets are issued at the Information Center in Terminal 2 Building, and the information counter on each floor. Please bring your parking ticket and your disabled booklet in advance.
Telephone service regarding lost and found items in the terminal building
Reception desk: Available for different locations corresponding to where items were lost
Regarding lost and found items, the contact number varies according to the place where the item was lost. Please call the number in charge of the applicable location area.
See here for contact information of each location
- Size and weight restrictions of baggages (checked-in and carry-on), prohibited carry-on items, lost or damaged items, delayed arrivals
- Airline fares and bookings
- Message to passengers (Contact your airline).
See contact information on airlines that operate from Kansai International Airport
|Kobe-Kansai Airport Bay Shuttle
(Kansai <=> Kobe Airport)
|Reservation Center: 078-304-0033
(9:00AM to 6:00PM)
* For inquiries outside the above business hours
(6:00PM to 10:00PM)
Restaurants / Shops / Duty Free Shops
Services and Facilities
Things that can be imported / Customs fees
|Osaka Customs, Kansai Airport Branch Customs
|Osaka Immigration Bureau, Kansai Airport Branch
Health related inquiries
|Kansai Airport Quarantine Station
Import/Export of animals and meat products
|Animal Quarantine, Station Kansai Airport Branch
Import/Export of plants
|Kobe Plant Protection Station, Kansai Airport Branch
|Kansai Airport Police Station (Osaka Prefectural Police)
Kansai Airport Information / Flight Information Telephone Service
Inquiries and comments can be sent via email in a special form from the button below. For urgent matters, please contact us by phone.
Reception desk: Information center
Automated response system with voice guidance for 24 hours
* There have been many cases of mistake phone calls. Please make sure the number is correct when placing a call.
When you call the Information Center, the automatic voice guidance will be played back as follows. Please operate according to the instructions.
How to call the Information Center
(Automated response system with voice guidance for 24 hours)
Call the Information Center at 072-455-2500(Available 24 hours)
Automated voice response
This is the information desk of Kansai International Airport.
If you would like to hear today's departure and arrival flight schedule, press 1. If you would like to receive the today's flight list as a FAX, press 2. If you would like to speak with an operator, press 3.
1 Automated voice response
If you would like to hear information of domestic flights in Japan, press 1. If you would like to hear information of international flights, press 2. If you would like to speak with an operator, press 3.
2 FAX reception
3 Connect to an operator
Inquiries/Opinions by E-mail
Click the button below to contact KIX by e-mail. KIX welcomes your feedback and ideas.
Please note that we may require some time to get back to you.
If you would like an answer quickly, please make your inquiry by phone.
Before inputting your inquiry, please be aware of the following.
- Depending on the contents of your inquiry, we may not be able to give you a reply.
- Please contact your airline regarding questions about lost/damaged baggage or flight delay.
- We do not answer questions regarding the following.
- Information regarding the operations, employment, or finances of Kansai Airport
- Inquiries and offers for business transactions.
- Requests for pamphlets, maps, or tours
- Public transportation schedules etc.
- Any answer given by our company is provided in response to a specific inquiry or comment voiced by the customer, so we ask that our answers, in whole or in part, not be passed on or used for a secondary purpose.
- Depending on your inquiry, the company in charge may contact you directly.