Inquiries/Opinions by E-mail
Click the button below to contact KIX by e-mail. KIX welcomes your feedback and ideas.
Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. If you would like an answer quickly, please make your inquiry by phone.
+81-(0)72-455-2500 (Airport Information 24h)
Before inputting your inquiry, please be aware of the following.
Depending on the contents of your inquiry, we may not be able to give you a reply.
Please contact your airline regarding questions about lost/damaged baggage or flight delay.
We do not answer questions regarding the following.
Information regarding the operations, employment, or finances of Kansai Airport
Inquiries and offers for business transactions.
Requests for pamphlets, maps, or tours
Public transportation schedules etc.
Any answer given by our company is provided in response to a specific inquiry or comment voiced by the customer, so we ask that our answers, in whole or in part, not be passed on or used for a secondary purpose.
Depending on your inquiry, the company in charge may contact you directly.
In the case of defamation, threats, discrimination, prejudice‑based content, or customer harassment, we may identify the sender and cooperate with police or relevant authorities to address the issue.