KIX Concierge Service｜Meet and Greet Service
Year-End and New Year Notice
Please review the schedule below for email support and service availability during the holiday period.
Email Support
- Availability: 24 hours
- Response Schedule: Until Dec 31, 2025; resumes Jan 5, 2026
- No Response: Weekends, national holidays, Jan 2, 2026
* Response times may be longer due to high volume.
Service Availability
Services will operate as usual during the holiday period.
Please submit requests in advance according to the deadlines below.
| Service Date | Deadline |
|---|---|
| Dec 27 – Dec 30, 2025 | By Dec 23, 2025 17:00 |
| Dec 31, 2025 -Jan 8, 2026 | By Dec 25, 2025 17:00 |
| Jan 9, 2026 | By Jan 5, 2026 17:00 |
| Jan 10, 2026 onward | Standard schedule |
Note:
* Applications must be submitted at least 4 business days prior the service date (excluding weekends and Japanese holidays).
* Requests may not always be accommodated even within deadlines.
Thank you for your understanding.
KIX Concierge Service "Meet & Greet Service"
ーEnjoy a Comfortable and Special Airport Experience with KIX Concierge Serviceー
Upon arrival, we greet you at the arrival gate and escort you to your transportation boarding area.
Please enjoy a "comfortable and special airport experience."
Service Details
We promise a smooth departure with professional support.
1. Greeting
Peace of mind with concierge greeting
If you arrive by car, we will greet you at Terminal 1st floor "VIP Exclusive Entrance (Driveway)" or at the 4th floor vehicle drop-off area. If you arrive by train, we will meet you at the ticket gate, and if you arrive by bus, we will meet you at the drop-off point.
♦You can use the VIP Exclusive Entrance (Driveway).
2. Procedure Support
Smooth departure with reliable support
We escort you to the airline check-in counter and provide support for the procedures.
3. Escort to Security Check and Departure Inspection Areas
Smooth movement with optimal route guidance
At the security checkpoint, you can use the fast lane, and at the departure inspection area, you can use the priority lane.
* Depending on congestion conditions, we may guide you to general lanes.
♦You can use fast lanes and priority lanes.
4. Shopping Support
Comfortable shopping experience with professional support
We will guide you according to your wishes for shopping and dining from after security check until boarding. At KIX directly-operated duty-free shops, VIP-exclusive shopping consultants provide shopping support and smooth payment at fast registers.
We also provide a 5% discount (*some products excluded from discount) as a special offer.
♦You can use this special offer at directly-operated duty-free shops.
5. Lounge Guidance
Refresh in the lounge during waiting time until boarding
We will guide you to the lounge that opened in March this year. In addition to enjoying meals and beverages, you can enjoy a satisfying space and services including free Wi-Fi, shower rooms, and massage chairs.
♦You can enjoy the buffet, alcohol, and more.
6. Guidance to Boarding Gate
Safe support and send-off until boarding and departure
We carefully escort you to the boarding gate at boarding start time. Even for first-time users, we promise a smooth departure with professional support.
1. Greeting
Peace of mind with concierge greeting
A concierge will greet you at the arrival gate and escort you to just before the CIQ area (customs, immigration, quarantine).
* For quarantine, immigration, and customs inspections upon entry, we ask that customers handle procedures themselves.
2. Escort to Quarantine, Immigration, and Customs
Smooth movement with optimal route guidance
At the immigration area, you can use the priority lane.
* Quarantine and customs use general lanes, and depending on congestion conditions, we may also guide you to general lanes at the immigration area.
* We cannot provide escort within the customs inspection area, so the concierge will greet you again at the arrival exit (arrival lobby).
♦At the immigration area, you can use priority lanes.
3. Guidance to Onward Travel
Smooth departure with reliable support
The concierge will greet you again at the arrival exit (arrival lobby) and escort you according to your transportation method. For onward travel by car, we guide you to the 1st floor VIP Exclusive Entrance (Driveway) or vehicle pickup area. For travel by train, we guide you to the ticket gate. For travel by bus, we guide you to the bus station.
♦You can use the VIP Exclusive Entrance (Driveway).
Usage Fees
Please check the fee table. For details, please contact us by email.
* We accommodate up to 5 customers with 1 staff member. For 6-10 customers, we will provide 2 staff members.
| Service 01 Departure Escort | ||
|---|---|---|
| Usage Fees (including tax) |
Basic fee (3 hours) |
Extension fee (per hour) |
| Per person | 88,000yen | 29,700yen |
| Per additional person (up to 4 people) |
22,000yen | 7,700yen |
| Payment | Japanese yen(including tax) | |
| Service 02 Arrival Escort | ||
|---|---|---|
| Usage Fees (including tax) |
Basic fee (2 hours) |
Extension fee (per hour) |
| Per person | 66,000yen | 29,750yen |
| Per additional person (up to 4 people) |
16,500yen | 7,700yen |
| Payment | Japanese yen(including tax) | |
Applications and Inquiries
To apply, please email us from 30 days to 4 business days before the date you wish to use the service.
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1 Confirmation of Terms of Use and Service Details
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2 Fill in application form
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3 Email application
Please agree to the KIX Concierge Service Terms of Use, fill out the application form, and send it to the service email address.
kixconciergeservice@rs.kansai-airports.co.jp
We can receive applications at any time, but respond during weekdays 10:00-17:00 (closed on weekends and holidays).
We aim to reply within 2 business days, but please understand in advance that it may take additional time.
Inquiry Contact for KIX Concierge Service
kixconciergeservice@rs.kansai-airports.co.jp
* We do not offer a telephone inquiry window.