KIX Concierge Service

KIX Concierge Service

We are pleased to announce the commencement of the KIX Concierge Service, effective April 1, 2025 !

We offer  guide services for International departures and  arrivals .When using international departures,  Our guides greet passengers and escort them through the boarding procedure and security check and lead them to the boarding gate.We invite departing passengers to relax in our lounge until their departures.

When using international arrivals, we will greet you at the arrival gate and escort you to your transportation spot of their choice .
* Please note that you will need to complete the immigration inspection, quarantine, and customs procedures yourself upon arrival. The concierge will greet you again at the arrival exit (arrival lobby).

*Please make a reservation from 30 days to 4 business days prior to the date of use.
Operated by Kansai Airports Retail & Services
Reservation method Reservations & Inquiries:24hours *We will only accept applications via e-mail.
E-mail:kixconciergeservice@rs.kansai-airports.co.jp
Click here for application form(PDF) PDF
Click here for application form(Excel) EXCEL

*Please agree to the KIX Concierge Service Terms of Use, fill out the application form, and send it to the service email address above.
KIX Concierge Service Service Details・Terms of Use KIX_Concierge_Service PDF