Kansai Airport Information Desks

Information Counter

Information Counters

The Information Counter coordinates all airport information services. The Counter can help with everything from information concerning flights, access, and airport facilities, to accepting lost children, and lending wheelchairs and pushchairs.The frindly staff called "Kanku IPAL" are happy to help with any inquiries.

There are a total of 5 Information Counters at the airport which can be identified by their question mark “?” signs. In Terminal 1, two are at the north and south ends of 1F, one is at the north of 2F, and one is at the center of 4F. In Terminal 2, one is in the public area (domestic).

As part of infection prevention and control measures of COVID-19, Information counters in Terminal1 and Terminal2 may be unstaffed. For assistance, please use the hotline located on the counters.

Locations

Terminal 1 Building	1F:
	2F:
	4F:
Terminal 2 Building	Public area (Domestic):

Inquiries regarding Lost Property

The point of contact depends on where the item was lost, but feel free to consult airport staff. Call Airport Information (+81(0)72-455-2500). Or for direct inquiries within the airport, go to the Information Counter on each Terminal.
Note that for items lost outside the area for which the New Kansai International Airport Company is responsible, we will inform you of who to contact when you inquire. For your information, below is a list of contact numbers for various locations within the airport complex.

Area	Direct inquiries to:	Phone
International Departures - Gates - Customs and Immigration	Kansai International Airport Customs	Terminal 1 Building +81(0)72-455-1620
International Departures - Gates - Customs and Immigration	Kansai International Airport Customs	Terminal 2 Building +81(0)72-455-1643
On the Plane / Check-in Counter	Airlines	Locate your airline
In the Airport Station / In the train	JR Kansai Airport Station	+81(0)570-00-2486
	JR Kansai Airport Station	+81(0)78-382-8686
	Nankai - Kansai Airport Station	+81(0)72-456-6203
Ferry Terminal / On the Ferry	To Kobe	+81(0)78-304-0033
On the Bus	Kansai Airport Transportation Enterprise (Limousine Bus)	+81(0)72-461-1374
Guest Rooms / Lobby of Hotel Nikko Kansai Airport	Hotel Nikko Kansai Airport	+81(0)72-455-1111

Kanku IPAL

The friendly staff who work in the T1 Operation Center / Information Center, the Information Counters, and the Telephone Center are happy to help with any inquiries. Female staff are easily recognizable by their yellow uniforms, and male staff by their grey jackets with a yellow line on their collar.

Courtesy Telephone

If you need to know anything about Kansai International Airport, call this number. One of our friendly staff will happily answer your questions.

Locations

Terminal 1 Building	International Gate Area Center:
	International Gate Area North Wing:
	International Gate Area South Wing:
Terminal 2 Building	International Gate Area:

Kansai International Airport Information (Telephone Center)

The Telephone Center handles all phone inquiries related to KIX. It operates 24 hours a day, and responds to requests for information regarding flights, facilities, airport access, and lost property.

* NB For inquiries regarding ticket bookings, seat availability and property lost on-board aircraft, please contact the relevant airline.

Information: +81(0)72-455-2500
Hours: Open 24 hours

We are receiving increasing numbers of wrong calls. Please verify the phone number before you make a phone call.