Contact
- Inquiries regarding lost and found items in the terminal building
- Other inquiries
- Kansai Airport Information / Flight Information Telephone Service
- Lost and Found
- Inquiries/Opinions by E-mail
Inquiries regarding lost and found items in the terminal building
Reception desk: Available for different locations corresponding to where items were lost
Regarding lost and found items, the contact number varies according to the place where the item was lost. Please check the contact information in charge of the applicable location or area.
See here for contact information of each location
* Except these location or area listed above, please submit your inquiry form.
Click here to create and submit your “Lost Property Inquiry Form”
Other inquiries
Airline companies
- Size and weight restrictions of baggages (checked-in and carry-on), prohibited carry-on items, lost or damaged items, delayed arrivals
- Airline fares and bookings
- Message to passengers (Contact your airline).
See contact information on airlines that operate from Kansai International Airport
Transportation
Train
JR West Customer Center  |
0570-00-2486 078-382-8686 |
|---|---|
| Nankai Electric Railway |
050-3090-2608 |
Bus
| Nankai Bus Corporation For Senboku New Town / Kawachi-nagano and Airport bus |
(Lost and found / Operations) 072-456-7113 |
|---|---|
| (Other) 072-221-0926 072-221-0781 |
|
| Other limousine buses Kansai Airport Transporation Enterprise |
(Information / Lost and found) 072-461-1374 |
Taxi
| Kansai International Airport Taxi Management Committee (Taxi) |
072-456-6598 |
|---|---|
| MK Sky Gate Shuttle (MK Taxi) (Shared taxi) |
075-778-5489 |
| Yasaka Kansai Shuttle (Shared taxi) |
075-803-4800 |
High-speed ferry
| Kobe-Kansai Airport Bay Shuttle (Kansai <=> Kobe Airport) |
Reservation Center: 078-304-0033 (9:00AM to 6:00PM) * For inquiries outside the above business hours |
|---|
Restaurants / Shops / Duty Free Shops
Services and Facilities
CIQ agency
Things that can be imported / Customs fees
| Osaka Customs, Kansai Airport Branch Customs | 072-455-1600 072-455-1601 |
|---|
Passport check
| Osaka Immigration Bureau, Kansai Airport Branch | 072-455-1453 |
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Health related inquiries
| Kansai Airport Quarantine Station | 072-455-1283 |
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Import/Export of animals and meat products
| Animal Quarantine, Station Kansai Airport Branch | 072-455-1956 |
|---|
- Bringing in meat products
- Taking out meat products
- Preventing the entry of infectious diseases of domestic animals
Import/Export of plants
| Kobe Plant Protection Station, Kansai Airport Branch | 072-455-1936 |
|---|
- Bringing fruit or vegetables from overseas (importing)
- Taking fruit or vegetables overseas (exporting)
- Preventing the entry and spread of diseases and pests harmful to plants
Police
| Kansai Airport Police Station (Osaka Prefectural Police) | 072-456-1234 |
|---|
Kansai Airport Information / Flight Information Telephone Service
Inquiries and comments can be sent via email in a special form from the button below. For urgent matters, please contact us by phone.
Reception desk: Airport Information
TEL: 072-455-2500
Automated response system with voice guidance for 24 hours
FAX: 072-455-2914
* There have been many cases of mistake phone calls. Please make sure the number is correct when placing a call.
* Due to the recovery in airline demand, we are currently receiving many inquiries, and it may be difficult to get through on the phone. We apologize for any inconvenience.
When you call the Airport Information, the automatic voice guidance will be played back as follows. Please operate according to the instructions.
How to call the Airport Information
(Automated response system with voice guidance for 24 hours)
Call the Airport Information at 072-455-2500(Available 24 hours)
Automated voice response
This is the information desk of Kansai International Airport.
If you would like to hear today's departure and arrival flight schedule, press 1. If you would like to receive the today's flight list as a FAX, press 2. If you would like to speak with an operator, press 3.
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1 Automated voice response
If you would like to hear information of domestic flights in Japan, press 1. If you would like to hear information of international flights, press 2. If you would like to speak with an operator, press 3.
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2 FAX reception
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3 Connect to an operator
Lost and Found
Please use this "Lost Property Inquiry Form" to report items you may have lost in our airport.
Inquiries/Opinions by E-mail
Click the button below to contact KIX by e-mail. KIX welcomes your feedback and ideas.
Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. If you would like an answer quickly, please make your inquiry by phone.
+81-(0)72-455-2500 (Airport Information 24h)
Before inputting your inquiry, please be aware of the following.
- Depending on the contents of your inquiry, we may not be able to give you a reply.
- Please contact your airline regarding questions about lost/damaged baggage or flight delay.
- We do not answer questions regarding the following.
- Information regarding the operations, employment, or finances of Kansai Airport
- Inquiries and offers for business transactions.
- Requests for pamphlets, maps, or tours
- Public transportation schedules etc.
- Any answer given by our company is provided in response to a specific inquiry or comment voiced by the customer, so we ask that our answers, in whole or in part, not be passed on or used for a secondary purpose.
- Depending on your inquiry, the company in charge may contact you directly.
For the questions below, please refer to 【Ministry of Health, Labour and Welfare website 】.
- General inquiry of COVID-19(coronavirus)
- Inquiries about COVID-19 related entry and quarantine issues
If you are traveling abroad from Japan, please check all information disclosed by the country that issued your passport, the embassy/consulate at each destination, and local health authorities.