General Information

Information Center Main Services

The Information Center coordinates all airport information services. The Center can help with everything from information concerning flights, access, and airport facilities, to accepting lost children, and lending wheelchairs and pushchairs.

Phone Inquiries - Ph: +81(0)72-455-2500 (24 hours)
We are receiving increasing numbers of wrong calls. Please verify the phone number before you make a phone call.

All information center inquiries, will be directed first to an automatic answering service. Follow the audio directions for information regarding the service you require.
Phone inquiries


Inquiries regarding Lost Property

The point of contact depends on where the item was lost, but feel free to consult airport staff. Call Kansai International Airport Information Center (+81(0)72-455-2500). Or for direct inquiries within the airport, at the Terminal 1 Bldg. go to the Information Center at 2F North, or the Information Counter on each floor; at the Terminal 2 Bldg., go to the Information Center.
Note that for items lost outside the area for which the New Kansai International Airport Company is responsible, we will inform you of where to contact when you inquire. For your information, below is a list of contact numbers for various locations within the airport complex.

Area Direct inquiries to: Phone
International Departures - Gates - Customs and Immigration Kansai International Airport Customs Terminal 1 Bldg.
Terminal 2 Bldg.
On-Board / Check-In Counter Airlines Locate your airline
In the Airport Station / In the train JR Kansai Airport Station +81(0)570-00-2486
Nankai - Kansai Airport Station +81(0)72-456-6203
Ferry Terminal / On-board ferry To Kobe +81(0)78-304-0033
On board the bus Kansai Airport Transportation Enterprise
(Limousine Bus)
Guest Rooms / Lobby of Hotel Nikko Kansai Airport Hotel Nikko Kansai Airport +81(0)72-455-1111