News List

Product Recall

Kansai Airports
Kansai International Airport Industry Co., Ltd.

Dear Valued Customer,

This is to inform you of a sales suspension and a product recall involving PABLO ‘flying’ cheese tart which was sold at the shops, listed below, at Kansai International Airport.

The temporary sales suspension and product recall have been initiated due to discovery of a piece of metal inside the box of one product before it was displayed on a shelf. The metal was found between the inner-package and the bottom of the box. The manufacturer is currently investigating to identify the cause of this incident.

If you have purchased the product listed below, please contact the manufacturer and return the product to the return address below.

We take this matter seriously as safety and security are our highest priority in airport operations. We will enhance our management of the manufacturer so as to prevent recurrence of similar incidents. Kansai Airports and its group companies are continuously committed to operating the airport with your safety and security being at the top of our priorities.

We sincerely apologize for any inconvenience this may cause you.

1. Details

Product name: PABLO ‘Flying’ Cheese Tart
Affected purchase period: October 1, 2017 to October 31, 2017
Shops: 9 shops

(Terminal 1 building)
International gate area: YOROZU, MIYABI, and NAGOMI
Public Area: Applause Shops on 2nd and 3rd floors, KAB PLAZA
(Terminal 2 building)
International gate area: Applause Terminal 2 International Gate Shop
Public area: Applause Terminal 2 Lobby Shop
(Aeroplaza)
Applause Aeroplaza Shop

2. Contact and product return address

[Contact]
Manufacturer: DOROQUIA HOLATHETA Co. Ltd.
Contact person: Komura (MR.)
Toll free: 0120-398-033 (Only in Japan)
Business hours: 10 a.m. to 5 p.m. (weekdays and holidays)
E-mail address: info@pablo3.com

[Product return address]
DOROQUIA HOLATHETA Co. Ltd.
2-1-8, Shikitsunishi, Naniwa-ku, Osaka-city, Osaka, 556-0015, Japan
(Please send the products on a cash-on-delivery basis.)

*Your personal information provided to us will not be used for any purpose other than this voluntary recall.