Contact
This page gives contact details for various kinds of inquiries at KIX. Please check the FAQ page before making any inquiries as you may be able to find the answer to your question there.
Inquiries/Opinions by E-mail
Click the button below to contact KIX by e-mail. KIX welcomes your feedback and ideas. If you would like an answer quickly, please make your inquiry by phone.
KIX Information/Flight Information by Telephone
Contact the Information Center +81(0)72-455-2500
(24 hour audio guidance by recorded message)
We are receiving increasing numbers of wrong calls. Please verify the phone number before you make a phone call.
When you call the information center, you will first be directed to an automatic answering service. Follow the audio instructions to obtain information regarding the service you require.
Calling the Information Center
(24 hour audio guidance by recorded message)
Call the Information Center +81(0)72-455-2500 (Available 24 hours)
<Recorded Message> This is the Kansai International Airport Information Desk. Thank you for your call.
To hear today's arrival and departure times, press 
.
To have today's flight information sent to you by fax, press 
.
To speak to an operator, press 
.
 <Recorded Message> For domestic flight information, press 1. For international flight information, press 2. To speak to an operator, press 3. |
  Receive a fax |
  Talk to an operator |
Lost Property Inquiries by Telephone
Contact the Lost & Found Desk of the authority responsible for the area where the item was lost
The place where you should inquire about lost property will differ according to where the item in question was lost. Click the link below for contact details for lost property inquiries.
Contact details for lost property inquiries by area
Other Inquiries
Airlines
- Baggage (including baggage for storage, and carry-on baggage) size and weight restrictions, prohibited carry-on items, lost or damaged baggage and delayed arrivals.
- Reservations and prices for airline tickets.
- Messages to airline passengers (Direct inquires to the airline in question).
Transport
| Train | ||
|---|---|---|
| JR-West Customer Center | +81(0)570-00-2486 (Local phone charges only when using a land phone.) +81(0)78-382-8686 (Charges apply when using a mobile phone, etc) |
|
| Nankai Railways Kansai Airport Station | +81(0)72-456-6203 | |
| Bus | ||
| Kansai Airport Transportation Enterprise Ltd (KATE) | Reservations/Information +81(0)72-461-1374 |
|
| Lost & Found +81(0)72-456-6280 |
||
| OCAT (Osaka City Air Terminal) | KIX <--> JR Namba | +81(0)6-6635-3030 |
| Taxi | ||
| Kansai International Airport Taxi Association | Taxis | +81(0)72-456-6598 |
| Airport Shuttles | ||
| Skygateshuttles (MK Taxis) | Shared Ride Taxis | +81(0)75-778-5489 |
| Yasaka Kanku Shuttles | +81(0)75-803-4800 | |
| High-Speed Ferry | ||
| Kanku Bay Shuttle (Kaijo Access Co Ltd) | KIX <--> Kobe | +81(0)78-304-0033 |
Shops and Restaurants
Contact Details for Restaurants
Contact Details for Shops
Contact Details for Duty Free Shops
Service Facilities
Contact Details for Service Facilities (Currency Exchange, Post Office etc)
CIQ Organizations/Police
| Inquiries related to... | Jurisdiction | Phone |
|---|---|---|
| Import Restrictions/Customs Payments etc | Kansai Airport Branch Customs | +81(0)72-455-1600 +81(0)72-455-1601 |
| Passport Control | Kansai Airport District Immigration Office | +81(0)72-455-1453 |
| Health Issues | Kansai Airport Quarantine Station | +81(0)72-455-9012 |
| Import/Export of Animals and Meat Products | Animal Quarantine Service - KIX Offices |
+81(0)72-455-1956 |
| Import/Export of Plants | Kobe Plant Protection Station - KIX Offices |
+81(0)72-455-1936 |
| Airport Security | KIX Police Station (Osaka Prefectural Police Department Headquarters) |
+81(0)72-456-1234 |